SFGovAccessibility
Seal of the City and County of San Francisco
City and County of San Francisco

To view graphic version of this page, refresh this page (F5)

Skip to page body
Bookmark and Share




Do you need assistance?
Dial 3-1-1 (within SF only)
or 415-701-2311
415-701-2323 TTY
24 hours a day, 365 days a year

Provide feedback to SF311

Open311 Applications

We are pleased to announce availability of applications using the Open311 API. The design is a result of a collaborative effort between cities, non-profits and developers.

Want to be an accurate "Concerned Reporter"? See the tips below

The following companies have created applications allowing you to contact us using a wide variety of tools. These tools have gone through extensive testing and will route your service request directly to the correct City agency. We encourage you to try them out and provide feedback using the tool below.

 

SF311 (Official app)
Platform
SF311 Android, iPhone


3rd party applications
Platform
 CitySourced  iPhone, Android, Windows Phone, Blackberry, Web
Fix311.com Android, iPhone, Web
SeeClickFix Android, Blackberry, iPhone, Web

Note: Platform names are trademarks of the respective vendor.
Please check back to see new applications available.
If you are interested in the technical details, please see the Open311 Wiki.

Provide feedback on the Open311 Applications



How to be an accurate "Concerned Reporter"

You see issues you'd like resolved. The departments would like to resolve them quickly and completely. Help them by following a few simple tips:

1. Include some of the surroundings in the picture. Yes, we like a detailed picture of the problem, but it helps if you can get enough of the surrounding area so the worker can compare the picture to the location provided by the map.

2. Provide a short description of the problem and location in the text of the report. This is necessary because the application doesn't always give us the right address automatically. This can also be true if the street has no "official addresses" on that side of the block. Here are two examples:

The problem was at 801 Turk Street, but the phone used the intersection of Turk and Gough.

Reporting Location example on Turk Street

 

Again the phone was off by a block. This makes a big difference to the departments.

Reporting Location example on Van Ness

3. Provide your contact information if the application allows it. The department may need to contact you for more information. If the application you like doesn't pass contact information, send them a note requesting they include the feature. 

Thank you for your help!

Last updated: 12/5/2014 2:35:08 PM