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Do you need assistance?
Dial 3-1-1 (within SF only)
or 415-701-2311
415-701-2323 TTY
24 hours a day, 365 days a year

Provide feedback to SF311

Track Service Request

Please note:

  • Some users may get an error when they click "Check Status." Clicking a second time usually resolves the problem.
  • If you get "No matching service request was found," try again without using your email address.
  • Anonymous requests can be tracked on line using just the tracking number. More information is available if the email address is provided in addition to the tracking number.
    • You may add notes to your existing request.
    • You may view a copy of your submitted request. Note: Copies of MTA feedback reports are not available on line.
  • Twitter users should use their "TwitterID@twitter" (no .com) as the email address to check their requests.
  • Service request status shows either 'open' or 'closed' only.
  • To follow up or close your existing service request, please call 3-1-1 (24 hours a day, 365 days a year).


Last updated: 12/1/2013 9:35:24 AM